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For your team. Everyone can see their own shifts.
The Schedule is where you check when you’re working and handle changes to your own shifts. Open it with Schedule in the top row of tabs.

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Find your shifts

1

Open the Schedule

Click Schedule in the top tabs.
2

Go to My shifts

Click the My shifts tab. You’ll see your upcoming shifts for the next four weeks, grouped by day, with the time, position, and location for each.
Across the top of the Schedule you’ll also see Open shifts (extra shifts you can pick up) and Availability (the days and times you can’t work). Those have their own guides — see Pick up open shifts and Set your availability.

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Ask someone to cover a shift

Can’t make a shift? Ask your team to cover it.
1

Find the shift

On My shifts, find the shift you need covered.
2

Request cover

Click Request cover. A panel slides up.
3

Say why

Pick a reason (for example, sick), then click Request cover again.
Your team is notified that the shift needs someone. The shift now shows Cover requested · waiting until a teammate picks it up. Changed your mind? Click Cancel on that shift.

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Swap a shift with a teammate

A swap offers your shift directly to a specific colleague.
1

Start a swap

On the shift you want to hand off, click Swap.
2

Choose a colleague

Pick who you’d like to offer it to, click Select, then Continue. Only teammates who are free to take it appear here.
3

Take a shift in return (optional)

You can take one of their upcoming shifts in exchange, or leave it on Nothing in exchange to simply give yours away.
4

Send it

Click Send request. Your colleague gets the offer to accept or decline.
A shift can be offered for cover or for swap — not both at once. Cancel one before starting the other.

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What if no one’s available?

  • Request cover puts the shift in front of the whole team — give it time for someone to pick it up.
  • Swap only lists colleagues who are free to take the shift. If the list is empty, no one’s currently available — try Request cover instead, or talk to your manager.

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What success looks like

You can see every shift you’re scheduled for, and when something comes up you can hand a shift off — either to the whole team (cover) or to one person (swap) — without a flurry of texts.

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Next step

Keep your schedule accurate by setting your availability.